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This privacy policy outlines how River Rock Casino Resort collects, uses, discloses, stores, protects, transfers and shares personal information that you provide to us, either directly or indirectly.
We are committed to protecting your personal information and ensuring its security. We only collect and use personal information for purposes reasonably required by law, our legitimate business needs, or with your consent where applicable.
Collection of Personal Information
When visiting the River Rock Casino Resort website, making a reservation or creating an account on PlayNow, you may provide us with personal information such as name, date of birth and other relevant details. We also collect non-personal identification information in aggregate form to improve our services.
Usage of Personal Information
We use the collected data for the following purposes:
Disclosure of Personal Information
We may share your personal information with third-party service providers contracted to perform specific functions on behalf of River Rock Casino Resort. These include data management companies, marketing partners, payment processors (excluding financial transactions), analytics providers, customer support agencies and regulatory bodies.
If required by law or regulation, we will disclose relevant personal information in response to official inquiries from government authorities. We may also share aggregate statistics about our user demographics with third-party services for research purposes only.
Storage of Personal Information
We employ security measures consistent with industry standards to prevent unauthorized access, maintain data accuracy and ensure retention practices adhere to local laws and regulations.
Personal information is stored both on- and off-site through secure servers. Data encryption methods are implemented when transferring sensitive personal details online.
Protections in Place
To safeguard your data and protect its integrity:
Your account information will be encrypted to ensure confidentiality. Passwords must meet complexity requirements to prevent unauthorized access.
Retention of Personal Information
Personal data is retained as necessary for business operations, regulatory purposes and compliance with laws governing e-gaming in BC (British Columbia). We typically retain:
Upon closure of your account or removal from our systems due to legal requirements, all stored data is subject to deletion after 7 years.
Transfer and Sharing
Unless specified otherwise in this Privacy Policy or with express consent, we transfer personal information internationally but ensure it is still protected under this policy. We share the collected data as outlined above (Section Usage of Personal Information) to operate our online services responsibly and within required standards set by provincial laws governing gaming industry.
Changes to This Privacy Policy
River Rock Casino Resort reserves the right at any time to make changes, modify or replace any part(s) or all content included in this document without prior notice. Your continued use after updates indicates acceptance of modified terms.
